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.The formats sec-tion describes the various types of products that we publish; the methodologies section describes the manydifferent ways that content might be provided within a product.We also provide a list of the topic areas inwhich we publish.FORMATSIn addition to its extensive book-publishing program, Pfeiffer offers content in an array of formats, fromfieldbooks for the practitioner to complete, ready-to-use training packages that support group learning.FIELDBOOK Designed to provide information and guidance to practitioners in the midst of action.Mostfieldbooks are companions to another, sometimes earlier, work, from which its ideas are derived; the fieldbookmakes practical what was theoretical in the original text.Fieldbooks can certainly be read from cover to cover.More likely, though, you ll find yourself bouncing around following a particular theme, or dipping in as themood, and the situation, dictate.HANDBOOK A contributed volume of work on a single topic, comprising an eclectic mix of ideas, casestudies, and best practices sourced by practitioners and experts in the field.An editor or team of editors usually is appointed to seek out contributors and to evaluate content forrelevance to the topic.Think of a handbook not as a ready-to-eat meal, but as a cookbook of ingredientsthat enables you to create the most fitting experience for the occasion.RESOURCE Materials designed to support group learning.They come in many forms: a complete, ready-to-use exercise (such as a game); a comprehensive resource on one topic (such as conflict management) con-taining a variety of methods and approaches; or a collection of like-minded activities (such as icebreakers)on multiple subjects and situations.TRAINING PACKAGE An entire, ready-to-use learning program that focuses on a particular topic orskill.All packages comprise a guide for the facilitator/trainer and a workbook for the participants.Somepackages are supported with additional media such as video or learning aids, instruments, or other devicesto help participants understand concepts or practice and develop skills." Facilitator/trainer s guide Contains an introduction to the program, advice on how to organize andfacilitate the learning event, and step-by-step instructor notes.The guide also contains copies of pre-sentation materials handouts, presentations, and overhead designs, for example used in the program." Participant s workbook Contains exercises and reading materials that support the learning goal andserves as a valuable reference and support guide for participants in the weeks and months that followthe learning event.Typically, each participant will require his or her own workbook.ELECTRONIC CD-ROMs and web-based products transform static Pfeiffer content into dynamic, inter-active experiences.Designed to take advantage of the searchability, automation, and ease-of-use thattechnology provides, our e-products bring convenience and immediate accessibility to your workspace.TLFeBOOK97 Pfeiffer brand 396-400b 10/5/04 4:31 PM Page 396TLFeBOOK97 Pfeiffer brand 396-400b 10/5/04 4:31 PM Page 397What will you find on pfeiffer.com?" The best in workplace performance solutions for training and HR professionals" Downloadable training tools, exercises, and content" Web-exclusive offers" Training tips, articles, and news" Seamless on-line ordering" Author guidelines, information on becoming a Pfeiffer Affiliate, and much moreDiscover more at www.pfeiffer.comTLFeBOOK97 Pfeiffer brand 396-400b 10/5/04 4:31 PM Page 398TLFeBOOK97 Pfeiffer brand 396-400b 10/5/04 4:31 PM Page 399Customer CareHave a question, comment, or suggestion? Contact us! We value your feedback and we want tohear from you.For questions about this or other Pfeiffer products, you may contact us by:E-mail: customer@wiley.comMail: Customer Care Wiley/Pfeiffer10475 Crosspoint Blvd.Indianapolis, IN 46256Phone: (US) 800-274-4434 (Outside the US: 317-572-3985)Fax: (US) 800-569-0443 (Outside the US: 317-572-4002)To order additional copies of this title or to browse other Pfeiffer products, visit us online atwww.pfeiffer.com.For Technical Support questions call (800) 274-4434.For authors guidelines, log on to www.pfeiffer.com and click on Resources for Authors.If you are.A college bookstore, a professor, an instructor, or work in higher education and you dlike to place an order or request an exam copy, please contact jbreview@wiley.com.A general retail bookseller and you d like to establish an account or speak to a local salesrepresentative, contact Melissa Grecco at 201-748-6267 or mgrecco@wiley.com.An exclusively on-line bookseller, contact Amy Blanchard at 530-756-9456 or ablanchard@wiley.com or Jennifer Johnson at 206-568-3883 or jjohnson@wiley.com, both of ourOnline Sales department.A librarian or library representative, contact John Chambers in our Library Sales departmentat 201-748-6291 or jchamber@wiley.com.A reseller, training company/consultant, or corporate trainer, contact Charles Regan in ourSpecial Sales department at 201-748-6553 or cregan@wiley.com.A specialty retail distributor (includes specialty gift stores, museum shops, and corporatebulk sales), contact Kim Hendrickson in our Special Sales department at 201-748-6037 orkhendric@wiley.com.Purchasing for the Federal government, contact Ron Cunningham in our Special Salesdepartment at 317-572-3053 or rcunning@wiley.com.Purchasing for a State or Local government, contact Charles Regan in our Special Salesdepartment at 201-748-6553 or cregan@wiley.com.TLFeBOOK
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